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Sara System Prompt
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How saving works
Edit the text inside a section, then click Save. Your edit is applied as a find → replace against the exact current text — if it's not found or matches more than once, nothing is saved and you'll see why.
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Phase 2
Insights
Escalation rate, top requested brands/categories, busiest hours — computed from real conversations. Not built yet.
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Phase 3
Escalation inbox & reply
Reply to an escalated customer directly from here, web channel only. Not built yet.